AGPAL: Quality in Practice
Recognising and rewarding Quality: in practice
Medeco Medical Centre
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IMPORTANT:

If you have any flu like symptoms please contact us by phone prior to making a booking or visiting the medical centre.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by your Doctor and Practice guidelines.

We thank you for your understanding and co-operation.

cheerful doctors

Pathology and Radiology Results

Your doctor will not provide you the results of your pathology or radiology tests over the telephone due to medico-legal reasons and to ensure patient confidentiality and privacy.

The procedure is that, to obtain the outcome of your results you are required to RETURN TO THE PRACTICE to see the Doctor who initiated the request, as it is believed that better management of your health will be achieved.

The Practice will contact you by SMS or by telephone if your Doctor wishes to follow up the results of your test. If you do not consent to SMS recalls please advise our reception staff.

Practice nursing staff will contact all patients who are having INR testing and advise of management plan of their Warfarin when results have been received and reviewed by your doctor.

Your treating doctor accepts no responsibility whatsoever for the X-Rays, Scans and Mammograms of their patients. These films remain the property and responsibility of you the patient and the doctor kindly requests that they are not left at the practice. Your doctor keeps a copy of your report on your medical records.

If these films are left at the practice for more than a 3 month period they will be disposed of.

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