If you have any flu like symptoms you MUST NOT enter the surgery, management kindly ask you to call the surgery to make alternative arrangements for your appointment or to make an appointment. If you have any symptoms please get tested as per NSW Health recommendations and guidelines.
It is the policy of the practice that masks MUST be worn for any patient over 12 yrs of age entering the surgery. If you have an exemption please contact the surgery to discuss alternative medical care options.
Management kindly request for the safety of doctors, staff and patients, that patients do not attend any earlier than 5 minutes prior to their appointment time. It is the policy of the practice that patients are to STRICTLY attend their appointment alone unless a carer is required or you have young children. When visiting the practice please ensure to stay 1.5 m from other patients.
Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.
Management thank you for your understanding and co-operation as our goal is to keep you all safe at all times.
For the clinical safety of our patients we do not encourage correspondence via email. Email communications are not a secure
form of communication and risk breaching the privacy and clinical outcomes of our patients.
As a commitment to you to ensure your privacy is maintained, and based on the feedback provided by you to the practice. We
now offer an online booking system that has the encryption facility to meet the Privacy act and protect our patients whilst
using the World Wide Web.
To utilise this service please download the Health Engine application on your mobile device—or follow the online
booking process on our website www.medecopenrith.com.au. It is the policy of the practice that no individual doctor email
addresses will be released or monitored by the practice.