If you have any flu like symptoms you MUST NOT enter the surgery, management kindly ask you to call the surgery to make alternative arrangements for your appointment or to make an appointment. If you have any symptoms please get tested as per NSW Health recommendations and guidelines.
It is the policy of the practice that masks MUST be worn for any patient over 12 yrs of age entering the surgery. If you have an exemption please contact the surgery to discuss alternative medical care options.
Management kindly request for the safety of doctors, staff and patients, that patients do not attend any earlier than 5 minutes prior to their appointment time. It is the policy of the practice that patients are to STRICTLY attend their appointment alone unless a carer is required or you have young children. When visiting the practice please ensure to stay 1.5 m from other patients.
Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.
Management thank you for your understanding and co-operation as our goal is to keep you all safe at all times.
This authority is available to you if you wish to make a formal complaint on the medical treatment you have received. It is
important for you to note that you must attempt to address your issue with the medical practitioner in the first instance.
The following describes the usual flow of the complaint system:
Talk to the receptionist
If you feel your concerns have not been addressed, please write to:
The Manager of Operations
Medeco Medical Centre
535 High St
PENRITH NSW 2750
If you require further assistance, or you feel your complaint has not been meet with an adequate response, contact the
Health Care Complaints Commission (HCCC) on the below details.
Locked Bag 18,
Strawberry Hills 2012
PH:(02) 9219 7444 or 1800 043 159 Toll Free.