IMPORTANT:

If you have any flu like symptoms you MUST NOT enter the surgery, management kindly ask you to call the surgery to make alternative arrangements for your appointment or to make an appointment. If you have any symptoms please get tested as per NSW Health recommendations and guidelines.

It is the policy of the practice that masks MUST be worn for any patient over 12 yrs of age entering the surgery. If you have an exemption please contact the surgery to discuss alternative medical care options.

Management kindly request for the safety of doctors, staff and patients, that patients do not attend any earlier than 5 minutes prior to their appointment time. It is the policy of the practice that patients are to STRICTLY attend their appointment alone unless a carer is required or you have young children. When visiting the practice please ensure to stay 1.5 m from other patients.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Management thank you for your understanding and co-operation as our goal is to keep you all safe at all times.

cheerful doctors

Complaints

This authority is available to you if you wish to make a formal complaint on the medical treatment you have received. It is important for you to note that you must attempt to address your issue with the medical practitioner in the first instance. The following describes the usual flow of the complaint system:

  1. Talk to the receptionist
  2. If you feel your concerns have not been addressed, please write to:

    The Manager of Operations
    Medeco Medical Centre
    535 High St
    PENRITH NSW 2750
  3. If you require further assistance, or you feel your complaint has not been meet with an adequate response, contact the Health Care Complaints Commission (HCCC) on the below details.

    Locked Bag 18,
    Strawberry Hills 2012
    PH:(02) 9219 7444 or 1800 043 159 Toll Free.
Photo of Medeco Penrith Medical Centre

Contact details

  • 535 High St, Penrith NSW 2750
  • Phone: 02 4724 2000
  • Fax: 02 4724 2099

Medeco offers a range of Cosmetic treatments—contact us for more information.

Surgery Hours

  • Monday: 9.00am – 5.00pm
  • Tuesday: 9.00am – 5.00pm
  • Wednesday: 9.00am – 5.00pm
  • Thursday: 9.00am – 5.00pm
  • Friday: 9.00am – 5.00pm
  • Closed Saturday, Sunday and all Public Holidays