Due to the current COVID-19 restrictions, Medeco Medical Centre wishes to advise that HealthEngine bookings will not be available during the current lockdown.
Please contact the surgery on 02 4724 2000 for an appointment.
If you have any flu like symptoms you MUST NOT enter the surgery.
We kindly ask you to call the surgery to make an appointment or to make alternative arrangements if you have an appointment.
If you have any symptoms please get tested as per NSW Health recommendations and follow the NSW stay at home requirements.
It is the policy of the practice that all Face to Face appointments are to be attended by the patient only unless a carer is required or you have young children.
It is now compulsory to sign in using the QR code on arrival to the surgery. Please ensure you sign in any dependents who are with you, this including patients with carers.
It is the policy of the practice that masks must be worn for any patient over 12yrs of age entering the surgery and not to arrive any earlier than 5 minutes prior to your appointment time.
Management kindly request unless you have an appointment, collecting documentation or needing a blood test at Barratt and Smith pathology, and to limit patient numbers in the surgery,
we ask for all patients without an appointment to please call the surgery to book your next appointment or have your query answered.
We thank you for your understanding and cooperation as our goal is to keep you all safe.
This authority is available to you if you wish to make a formal complaint on the medical treatment you have received. It is
important for you to note that you must attempt to address your issue with the medical practitioner in the first instance.
The following describes the usual flow of the complaint system:
Talk to the receptionist
If you feel your concerns have not been addressed, please write to:
The Manager of Operations
Medeco Medical Centre
535 High St
PENRITH NSW 2750
If you require further assistance, or you feel your complaint has not been meet with an adequate response, contact the
Health Care Complaints Commission (HCCC) on the below details.
Locked Bag 18,
Strawberry Hills 2012
PH:(02) 9219 7444 or 1800 043 159 Toll Free.