We are constantly striving to improve the quality and standard of service to our patients. We value your input and any suggestion you may have that could assist us in enhancing our service.
Google and Social Media Reviews
We are happy to discuss and address any issues or concerns that you may have regarding your care whilst attending our practice. This can be done in the clinic, over the phone or in writing if preferred.
However, we are unable to respond to negative or defamatory reviews on social media platforms due to confidentiality restrictions, regulations and ethical codes.
Our Policy
Therefore, it is Practice Policy that we will not continue to provide services to individuals that leave such reviews as these acts undermine the ideal Doctor-Patient relationship and quality of care. Posting of such reviews will act as a termination of care (life threatening emergencies excluded).
Defamatory comments
Defamatory comments which may impact on the reputation of Medeco Medical Centre, the Doctors or Staff, may result in legal action.
If you have any suggestions or feedback, please speak to our Practice Manager.
The Practice manager can be contacted on 02 4724 2000.