AGPAL: Quality in Practice
Recognising and rewarding Quality: in practice
Medeco Medical Centre
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IMPORTANT:

Medeco Medical Centre is a Mixed billing clinic.

If you have any flu like symptoms or symptoms of COVID-19 please contact us by phone prior to making a booking or visiting our medical centre.

Mask wearing is recommended in our Medical Centre. If you are experiencing any acute respiratory symptoms please ensure you are wearing a mask.

For the safety of our vulnerable patients, doctors and staff we kindly ask that only 1 (one) support person attend with patients and not to arrive any earlier than 5 minutes prior to your appointment time.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by the Doctors and the Practice guidelines.

We thank you for your understanding and co-operation.

cheerful doctors

Email Policy

For the clinical safety of our patients we do not encourage correspondence via email. Email communications are not a secure form of communication and risk breaching the privacy and clinical outcomes of our patients.

As a commitment to you to ensure your privacy is maintained, and based on the feedback provided by you to the practice. We now offer an online booking system that has the encryption facility to meet the Privacy act and protect our patients whilst using the World Wide Web.

To utilise this service please download the Health Engine application on your mobile device—or follow the online booking process on our website www.medecopenrith.com.au. It is the policy of the practice that no individual doctor email addresses will be released or monitored by the practice.

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